Frequently Asked Questions

How do I book a vehicle?

You can phone 02392 478888 or send our online form (see bookings page), or text our mobile number: 07973213180.

What is the pickup procedure?

You give us a pickup time at the time of booking then when you arrive we complete any further details and take down your licence number.

Do you require my driving licence?

Yes.

In order to proceed with your rental agreement you are required to produce a current valid UK/EEC Driver’s Licence detailing your address and showing that you are qualified to drive the vehicle that you intend to hire. (None-EEC Licences may be acceptable subject to any restrictions imposed by our insurers). US, Australian, NZ, Canadian licences are accepted.

You will also need to obtain and present us with a valid licence code, which is you can get from https://www.gov.uk/view-driving-licence, which will  authorise us to view your licence details online. To do this, simply enter your Driving  Licence number, National Insurance numbers and your Post-Code (which should match the Post-Code on your licence) to achieve this.

I have endorsements on my licence. Can I still hire from you?

Some endorsements are acceptable subject to the terms and conditions and the limitations imposed by our insurers.

What are your hours of business?

Monday to Friday 0800 – 1700 Saturday 0800 – 1300. OUT OF HOURS by arrangement- CALL 07973 213180. NB Hours of business may be extended at peak times.

Can I leave my car while hiring your vehicle?

Yes, provided we have sufficient parking available. Periods of 4 days or more may attract a charge (call us for details). NB. Customers & Visitors parking on our premises do so AT THEIR OWN RISK.

Will I be required to pay a deposit pending return of the rental vehicle?

A deposit is required when you hire the vehicle. This is typically £200 but we reserve the right to vary this amount.

Do you provide Credit-Hire in the event of a non-fault accident

Please email us with your details, the accident circumstances,  and your vehicle requirements in order that we endeavour assist you.